DreamBingo Privacy Policy

At Dream Bingo, we respect your privacy and are committed to protecting your personal data whenever you use our services. This policy explains how we at DreamBingo collect, use, store, and safeguard your information when you play dream bingo games on dreambingo.co.uk. By creating an account, you agree to the practices described below.

Information We Collect

When you register with DreamBingo Casino or continue using our platform, we collect several categories of information to provide you with a safe and enjoyable experience. Our Dream Bingo team gathers data directly from you, automatically through your device, and occasionally from third parties such as identity verification providers.

• We collect registration details including your name, date of birth, address, email, and phone number
• We gather financial information such as payment card details or e-wallet account information needed to process deposits and withdrawals
• We track your gaming activity, including bingo ticket purchases, slot spins, and wagering history, to improve our services
• We record technical data such as your IP address, browser type, and device information
• We may collect identity verification documents as required by our licence with the UK Gambling Commission

How We Use Your Information

Our Dream Bingo platform uses your data for legitimate business and regulatory purposes. We at DreamBingo process your personal information to manage your account, process transactions, and comply with our obligations under UK gambling regulations. We also use your data to personalise promotions, including our welcome bonus and loyalty rewards through the Dream Loyalty programme.

• We use your information to verify your identity and prevent fraud
• We process your data to manage deposits, withdrawal methods, and pending withdrawal periods
• We analyse your gameplay to tailor offers such as free spins or dream bingo bonus promotions
• We communicate with you regarding account updates, customer support queries, and responsible gambling tools

Legal Basis for Processing

We at DreamBingo process your personal data based on several legal grounds. In most cases, processing is necessary for the performance of our contract with you, to comply with legal obligations imposed by the UK Gambling Commission, or because you have given consent for specific marketing communications. Our Dream Bingo compliance team ensures that all processing activities align with applicable data protection laws.

Sharing Your Information

We do not sell your personal data to third parties. However, DreamBingo may share information with trusted partners who help us operate our services effectively. This includes payment processors, identity verification agencies, and regulatory bodies such as the UK Gambling Commission under licence account number 39372.

• We share data with payment providers including Visa, Mastercard, PayPal, Skrill, Neteller, and ecoPayz to process transactions
• We disclose information to regulatory authorities when legally required
• We may share data with fraud prevention agencies to protect our platform and players
• We work with Betway Limited, our parent operator registered in Malta, for operational and compliance purposes

Cookies and Tracking Technologies

Our Dream Bingo website uses cookies and similar technologies to enhance your browsing experience. We at DreamBingo use cookies to remember your preferences, keep you logged in, and analyse site traffic. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our licensing obligations. Dream Bingo retains transaction records and identity verification documents in accordance with UK Gambling Commission requirements, even after your account becomes inactive.

Your Rights

As a user of DreamBingo, you have several rights regarding your personal data. We are committed to honouring these rights and responding to your requests within the timeframes required by law.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may ask us to delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing
• You have the right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at [email protected], or reach us by telephone at 0808 238 0021 or +44 207 062 5472.

Security Measures

We at DreamBingo implement robust technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Identity verification is required at account registration, and we continuously monitor our systems to maintain the integrity of your data. Our DreamBingo security protocols are reviewed regularly to meet evolving industry standards.

International Data Transfers

Given that our parent company, Betway Limited, operates from Malta, some of your data may be processed outside the United Kingdom. We at Dream Bingo ensure that any international transfers are conducted in compliance with applicable data protection frameworks and include appropriate safeguards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of DreamBingo after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our Dream Bingo support team. You can reach us via live chat, email at [email protected], by telephone, or by writing to us at Dream Bingo, c/o Betway Ltd, 9 Empire Stadium Street, Gzira, GZR 1300, Malta. We are here to help with any privacy-related concerns regarding your experience at DreamBingo Casino.